Costumers Services

CONTACTS

You can contact Customer Service by eMAIL:

cs@floralslondon.com

by POST :

C.S.  Florals of London   119 Oyster Wharf   London  SW11 3RR  UK

or you can leave a short VOICE MESSAGE with your name,  number and best time to call you on:

from the UK   0800 181 4551    from outside the UK    +44 800 181 4551

and we will call you back as soon as we can.

You can also contact us via this WEBSITE by leaving a comment.

RETURNS

To return a product for a full refund, please email us first at:

returns@floralslondon.com

Please ensure to include your name, proof of purchase (with date and price paid) and reason for returning the product.

The easiest way is to forward us your order confirmation email adding the reason for returning the purchase.

We will reply with a Return Label including your Return Code.

PLEASE NOTE

  • To qualify for a full refund please ensure that all remains or unused portions of the product/s are returned to us within 14 days from purchase, that is the product must be received in our facility before or on the 14th day from purchase, with our Return Code.
  • Cost of postage is not refundable. We are not responsible for delayed or lost items. Please ensure you choose a suitable shipping method.
  • Refunds are normally processed within a week from receipt of the returned item.