(“Florals”, “Florals of London”, “we”, “us”)

EFFECTIVE DATE: 30 March 2012

This Website is published and maintained by Natural Cosmesis Limited owners of Florals of London. We take privacy very seriously. We have prepared this Privacy Policy to describe the types of personal and non-personal information we collect, how we use such information, and to whom and under what circumstances we disclose such information. (By personal information or personally identifiable information, we mean information by which you can be identified, such as your name, address, telephone number, etc.). By using our Website and/or ordering any of our products or services (collectively “Services”), you signify your assent to the collection, use and disclosure of your personally identifiable information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you must discontinue using the Website and/or our Services.

ESSENTIALLY. . . We do not collect personal information unless strictly necessary as for processing your order and payment. We do not store your credit card details. We will never rent, sell or share any personal information with third parties, unless we must do so for the reason above or we are are requested by the authority. We may contact you from time to time with news relating to our products. At the bottom of every message there is an opt-out link to be excluded from our contact list.

Collection of information

As a general policy, FloralsLondon only collects personal information from you when you voluntarily provide it to us, such as by: (1) placing an order; (2) registering on the Website; (3) contacting us (including when you speak with our product specialists and other employees) by email, telephone or through any of the contact forms found on our website; and (4) completing any surveys. In connection with these activities, we may collect personal information, including, but not limited to, your name, shipping and billing addresses, e-mail address, telephone number and other demographic information. By making a purchase on our Website, you consent to our providing your financial information to our services providers and other third parties we determine are necessary to process your transaction, such as a credit card company or banking institution. When you provide us with information in connection with an order or otherwise sign up for our Services or provide your contact information, including an email address or telephone number in connection with such activity, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you future information about our products and services using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving. We may supplement information you give us with information from other sources, such as information to validate or update your address, payment card or other demographic and lifestyle information.

Web Logs

As part of the standard operation of our Website and Internet servers, we may collect certain non-personal information from you including, but not limited to, your IP address and the domain name from which you accessed the Website. We may also use individual information we collect through web logs to send you targeted offers and other communications. In addition, we may collect information about your browsing behaviour, such as the date and time you visit our Website, the areas or pages of our Website that you visit, the amount of time you spend viewing our Website, the number of times you return to our Website, and other click-stream data.


We use cookies to collect information. A cookie is a small text file that may be stored on the hard drive of your computer when you access our Website. We use session cookies to make it easier for you to navigate our Website. A session ID cookie expires when you close your browser. We use persistent cookies to differentiate visitors to our Websites from customers, to customize the content of certain sections of the Websites and to enable us to track and cater to the interests of users, in order to enhance their experience on the Websites. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Cookies help us learn which areas of our Websites are useful and which areas need improvement.

We may also use cookies to: (1) track and report your order to an affiliate Company so that affiliate may receive credit for your order, when applicable (the affiliate company may have also placed a cookie on your computer for this purpose); (2) conduct research to improve our content and services; (3) access your account when you login to the Website and provide you with customized content, when applicable; and (4) require you to re-enter your password periodically to help prevent others from accidentally accessing your account information, when applicable.

You are always free to decline cookies, but by doing so, you may not be able to use certain features on the Website or take full advantage of all of our offerings. You can configure your browser to accept all cookies, reject all cookies, erase cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help ” menu of your browser to learn how to change your cookie preferences.)

Other Information
We may also collect information about you through other methods, including research surveys or information we obtain from third parties, including verification services, data services, as well as public sources. We use this information to continually offer you the most value as a user of our Website and Services.

Access to Information You Provide to Us

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request at “”. We will reply confirming receipt of your request within 2 business days.

Use of Information

We may use the information we collect from you for any of the following purposes: (1) to fulfill your requests for certain products and services; (2) to provide you with targeted offers based on your specific requests or your stated preference to receive certain categories of offers; (3) to send you information and promotional materials and offers from our company as well as from our subsidiaries and affiliates; (4) to deliver targeted display advertisements and offers (by matching criteria provided by our advertisers with information collected from our visitors); (5)  to contact visitors of our Website when necessary; (6) to help address problems with our Website or Services; (7) to administer our Website; (8) to conduct internal reviews of our Website (for example, to determine the number of visitors to specific pages within the Website); (9) to help us better understand visitors’ use of our Website; (10) to protect the security or integrity of our Website; and (11) for customer service. Non-personal information may be used for these purposes as well to monitor our Website, provide a greater online experience for our visitors, identify the source of orders and obtain accurate aggregate demographic usage patterns.

Disclosure of Information

Florals of London may transfer or otherwise disclose information collected from you, including your financial account information, to the following entities for the following purposes: (1) to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers to perform a business, professional, or technical support function for us; (2) to our employees, independent contractors, service providers and suppliers, subsidiaries and affiliates to fulfill a product or service request; (3) as necessary if Florals of London determines that there has been a violation of the Terms of Use; (4) as necessary if we have reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, our Website, other users of our Website, or anyone else that could be harmed by such activities; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) as provided for under the “Unforeseen Circumstances ” section below.  Florals of London will never sell, rent, or lease any personal information collected from you to any of its marketing partners, advertisers, or other third parties. We may also send you service-related announcements and emails from time to time relating to your orders or account such as order confirmations and payment-card charge notifications. We may also send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if the delivery of a product is delayed we might send you a notice, or if there is some service issue with something you might have ordered. You may not opt-out of these communications, which are not promotional in nature.


If you prefer not to receive electronic promotional communications, you can opt-out by following the unsubscribe instructions included in each communication You may remove your information from our database so as not to receive future promotional communications from us or to close your account or opt out of our sharing information with third parties for marketing purposes by emailing us at “” or sending mail to the following address:

Florals of London
119 Oyster Wharf
London SW11 3RR
United Kingdom

Please note, changes may not be effective immediately. In each event, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personally identifiable information removed from our database. We will endeavior to comply with your request as soon as reasonably possible. Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for record-keeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. Finally, we are not responsible for informing third parties (including without limitation our third party service providers or strategic partners) with whom we have already shared your personally identifiable information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.

Security features security measures designed to protect against the loss, misuse or alteration of information placed under our control. We maintain physical, electronic, contractual, and managerial steps designed to safeguard and secure the information we collect from visitors to our Website. Our servers have been enabled with Secure Socket Layer (SSL) technology to help prevent unauthorised parties from viewing your non-public personal information that you give or access during a secure session. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your information, we cannot warrant or ensure the security of any information you provides to us.


We do not direct our Website to, nor do we knowingly collect any personal information from, children under eighteen.

Third Party Websites

Our Website may contain links to other third party Websites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Websites. Accordingly, we recommend that you review the privacy policy posted on any web site that you may access through our Website.

Unforeseen Circumstances

In the event that we, or any of our businesses, are sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership, personally identifiable information of visitors to our Site and customers may be one of the assets sold or merged in connection with that transaction. Personal information may also need to be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support or funding. In such transactions, personal information may be one of the transferred assets.

A Note To International Users. The Website is hosted in the Netherlands and Singapore. If you are using the Website from outside these countries, by providing your information to the Websites, you are consenting to the transfer of your information to the these and other countries involved for processing and maintenance in accordance with this Privacy Policy and our Terms of Use and Terms and Conditions. You are also consenting to the application of English law in all matters concerning the Websites.


If we change this Privacy Policy, we will post those changes here and revise the Effective Date accordingly. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Privacy Policy or how we handle your personal information, you will know because the Effective Date of the Privacy Policy will change.  By using our Sites or Services after the Effective Date, you are deemed to consent to our then-current privacy policy. We will use information previously obtained in accordance with the privacy policy in effect when the information was obtained from you.

Contact Us

Please relay any questions you may have pertaining our above stated policies to our Customer Service department via email to  or by calling  0800 181 4551  (or +44 800 181 4551 from outside the UK) or by sending a letter to:

Florals of London
119 Oyster Wharf
London SW11 3RR
United Kingdom